Product Selection: Browse through the pages or use the search function to find the desired products.
Checkout Process: Click "Buy Now" or "Add to Cart" on the product page and proceed to the checkout page.
Payment Options: Please select a payment method and provide the necessary order information.
Payment Methods:
- Credit Card: Make an instant online payment with your credit card. The transaction process is secured with SSL encryption to protect your personal information.
- Convenience Store Payment: Suitable for customers who prefer not to receive deliveries at home or do not have access to ATMs or credit cards.
- ATM Payment: Suitable for customers without credit cards or who find it inconvenient to pay at convenience stores. To complete the payment, transfer the order amount to the designated account via physical/online ATM or online banking.
- LINE Pay: Make a payment without entering credit card information or going through 3D verification. Simply enter the dedicated password to use your credit card for payment and save time.
Shipping Methods:
- After confirming the payment, we will process your order immediately. Shipping will be arranged on the same day or the next day.
- We use 711 Logistics, FamilyMart Logistics, or Hsinchu Logistics for shipping.
- If we are unable to accept your order, we will notify you within two working days of receiving your order, except in cases where regulations dictate otherwise.
Return and Exchange Policy:
- If you receive a defective, damaged, or incomplete product and need to request an exchange, please log in to "My Account" within 7 days of delivery and apply for an exchange. We will process it as soon as possible.
- Important considerations for returns and exchanges: The returned product must be restored to its original condition when you received it.
- The following situations may affect your return eligibility:
- Please pack the returned product properly using the packaging provided by the delivery service. If the original box is missing, please use another box to protect the product packaging. Do not directly stick labels or write on the original packaging. If the original packaging is damaged, the return may not be accepted, or the cost of damage may be deducted from the refund.
- After applying for a return or exchange, please proactively request a receipt from the delivery personnel and keep it until the return or exchange is completed for future reference.
