Return and Exchange Policy
Product Evaluation Period
Except for perishable or short-term expiry date (return/cancellation approaching) food items, customized products, current newspapers, magazines, or periodicals, opened audiovisual products or computer software, game point cards, other point cards, and opened personal hygiene products, which are excluded according to the "Guidelines for Reasonable Exceptions to the Right of Cancellation for Communication Transactions," the evaluation period for products is 7 days (including holidays) from the arrival of the product to your hands.
If you need to return a product, please contact our customer service within 7 days of receiving the product. Provide the following information to our customer service: "Name," "Order number," "Contact phone number," "Product name for return," "Reason for return, and photos" of the product. Once our customer service receives this information, they will assist you in the return or exchange process.
Customer Service Email: support@peachup.com.tw
Customer Service Hotline: 0982-238-730
Contact Address: 10F-3, No. 112, Chenggong Road, Sanchong District, New Taipei City
Return and Exchange Instructions
Returned items must be unused and free from any human-caused defects, damage, or malfunction. The 7-day evaluation period provided by the Consumer Protection Act is for you to consider and confirm whether the product meets your needs, and it is not a trial period for the product. Please retain the original packaging (including the outer packaging box) if prompted by our store, as returns without complete original packaging will not be accepted.
The following situations are not eligible for returns:
- Exceeding the 7-day evaluation period.
- Products that have been opened and used, or damaged due to human factors, such as stains, malfunctions, breakage, wear and tear, scratches, or dirt.
- Returns with damaged or incomplete packaging, or missing invoices or accessories.
- Malicious or excessive returns.
Return Process:
- Contact customer service.
- Confirm eligibility for exchange.
- Prepare the complete product and invoice.
- Provide a collection time, contact information, and address.
- The return will be arranged through our designated logistics provider.
